A major energy supplier has been ordered to pay £5.6 million in fines and compensation after Ofgem found the company wrongly blocked businesses from moving suppliers.
Ofgem said that this company also failed to notify around 1,200 businesses that their contract was due to end.
We see this situation all too often when customers approach us. The benefit of having an energy consultant like MDG Energy is that we will settle these disputes with suppliers on your behalf, leaving you to focus on your core business activities. When a Notice of Termination is rejected erroneously by the supplier, we will pick up on this before it is too late. Additionally, we will always check that your supply is on track to transfer on your renewal date, to ensure you are not charged out of contract rates due to an error on the part of the supplier.
Between 2007 and 2012, Ofgem found around 5.6% of the objections made by the supplier to non-domestic customers wanting to switch suppliers were invalid – caused by errors in the firm’s computer systems.
The company also failed to give specific reasons as to why businesses were being prevented from switching and there were no details for customers on how the issues could be resolved.
If you want to avoid situations like these, trust us to manage your contracts from start to finish, making the switching process seamless and stress-free.